Floyd’s Performance Rewards Program Terms and Conditions

Program Modifications:

  • Floyd’s Performance reserves the right to modify, suspend, or terminate the program at any time without prior notice.
  • Changes to the program will be communicated via email, SMS, or the Floyd’s Performance website.


Square Platform Dependency:

  • Floyd’s Performance Rewards relies on Square’s platform for point tracking and reward management.
  • In the event of a Square system outage, points accrual and redemption may be temporarily unavailable.
  • Floyd’s Performance is not liable for missed rewards or delays due to Square system disruptions.


Customer Responsibility:

  • Customers acknowledge responsibility for understanding program rules, tracking points and rewards, and maintaining accurate contact information.


Data Privacy and Communications:

  • Personal data (name, phone number, email) will be used solely for administering the loyalty program and providing updates.
  • Customers consent to receive SMS and email communications related to rewards, account status, and promotions.
  • Customers may opt out of marketing communications at any time but will still receive transactional notifications.


Limitations of Liability:

  • Floyd’s Performance is not responsible for:
  • Errors in points accrual due to incomplete or inaccurate customer information.
  • Technical errors or system outages affecting Square’s platform.



Dispute Resolution:

  • Disputes regarding point balances or rewards must be reported within 30 days of the transaction.
  • Reports can be sent to service@floydsperformance.com or handled by calling (251) 947-9631.


Error Corrections:

  • Floyd’s Performance reserves the right to investigate and correct errors at its sole discretion.
  • Customers must provide transaction details and proof of purchase to assist in error resolution.


Contact Information

For questions or concerns regarding Floyd’s Performance Rewards, customers can contact us through the following: